Before contacting us please take note of the timescales required to process a refund:

Please allow 3 working days from receipt of your returns form, for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).

If you paid via your PayPal account, the refund will be instantanious when we process it. However, if you paid by credit/debit card, after receiving the return confirmation email please allow a further 5-10 working days for the refund to be credited to your card account. This time frame is dictated by your bank or card issuer and is outside of our control. N.B Your refund will be credited to the same card with which you made your original purchase.

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